We are sorry for the inconvenience.
In the mean time, please make sure before requesting for payout, you have completed the following steps : 

  • Legal Information needed 
  • Bridestory Pay Contract Agreement sent by our support team 
  • Please make sure your bank account holder's name is identical with the name in the submitted NPWP

    Should you have completed all the necessary documents, but you still experiencing trouble when requesting payout kindly drop us "Hi" on support@bridestory.com. We are glad to help you further. 
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