Customer support
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Aktivitas terbaru oleh Customer support-
How do I contact Bridestory support through the Bridestory Pro?
Tap menu Tap ‘Settings’ Tap ‘About’ Tap ‘Support’ Tap ‘Contact Support’ Fill in the request form and tap ‘Submit’ Your request is sent and our support team will reply to you via email
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I forgot my password, how can I change my password through the Bridestory app?
Don't worry, you can reset your password through Bridestory app. To reset your password, please follow the steps below : Tap "Log In" on the login page Tap "Forgot your password?" Please su...
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Bagaimana Cara Mengubah Data Tamu Undangan?
Untuk mengubah data tamu undangan, silakan ikuti langkah berikut:1. Kunjungi halaman Daftar Undangan,(a) Jika menggunakan desktop, klik tombol ✎ pada tamu undangan yang datanya ingin diubah.(b) Jik...
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Apakah saya akan dikenakan biaya untuk setiap transaksi dari klien melalui Bridestory Pay?
Per 1 Maret 2026, terdapat skema baru untuk transaksi menggunakan Bridestory Pay: Biaya Jasa Transaksi (bagi Vendor berbayar aktif, Silver dan Gold)Besaran Biaya Jasa Transaksi bagi Vendor berbayar...
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How do I add a new phone number through the Bridestory Pro?
Tap menu Tap ‘Settings’ Tap ‘Phone Number’ Tap ‘Add Phone Number’ Insert your new phone number Tap ‘Verify Phone Number’ After verifying, your new number will be added to your business profile
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Will My Wedding Details be shared to vendors?
Yes, your wedding details would be visible for wedding vendors. This is to give them more insights on how they would assist you better to fulfill your wedding needs.
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Bagaimana Cara Menambahkan Daftar Undangan Sekaligus Dalam Jumlah Besar (Bulk Upload)?
Untuk menambahkan undangan sekaligus, silakan ikuti langkah berikut:1. Kunjungi halaman Daftar Undangan(a) Jika menggunakan desktop, klik Download Template.(b) Jika menggunakan tablet atau smartph...
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Bagaimana cara mencairkan dana yang telah dibayar oleh klien?
Untuk mencairkan dana, silakan ikuti langkah-langkah di bawah ini: Melalui aplikasi Bridestory Pro Pada menu [icon hamburger menu], pilih ""Bridestory Pay". Pilih "Pembayaran Diterima" Pilih "La...
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How can I add new business information to my profile through the Bridestory Pro?
To add a new business information, you can follow these steps: Tap on the menu Tap "My Profile" Tap "Info" Tap "Add New Info" Fill in your business information Tap "Done" icon at the top right o...
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How can I filter the wedding inspirations through the Bridestory app?
We understand, that too many inspirations can make you overwhelmed.To filter the inspirations according to your preferences, you can follow these steps : Tap "Filter" on the Inspiration section ...