Customer support
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Aktivitas terbaru oleh Customer support-
What is the consequence of abusive tagging?
Bridestory strictly prohibits tagging yourself or other vendors in the wedding picture(s) or project(s) that you/they did not participate in. This is a violation of our terms & conditions and is co...
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How do I untag vendor from my projects?
If you already tagged vendor(s) in your existing project, but then you need to edit or remove them (untag), please follow these steps: Go to your profile dashboard and find the “My Projects” tab. ...
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How to tag another vendors in my projects?
If you already have an existing project, go to your profile dashboard and find the “My Projects” tab. Select the “Gear” icon on the project you intend to change and hit the “Edit Project" option. G...
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How can I un-tag myself from someone else's projects through the Bridestory Pro?
If you are feeling uncomfortable or disagree with the project which you were tagged by other vendors, you can un-tag yourself from the project by following these steps: Tap on the menu Tap "My Pr...
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How to add more photos/videos to my existing projects?
To add more photos/videos to your existing project, you can follow these steps: After login to your Bridestory Profile, click "My Projects"- Click the “gear” icon of the project you intend to chan...
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What is Vendor Tagging?
Vendor tagging feature enables you to list down and give credit to your fellow wedding vendors who involved in the same wedding event with yours. By tagging them in your project, you are also helpi...
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How to delete photos / videos from my existing projects?
If you wish to delete photos/videos from an existing project, kindly follow these steps: After login to your Bridestory Profile, click "My Projects" Click the “Gear” icon on the project you in...
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Why can't I import photos from Instagram or Facebook?
Before importing photos from your Instagram account, please make sure that your Instagram account is not in private mode. To import photos from Facebook, please ensure that: The account you in...
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Bridestory’s Project Guidelines
The way you represent your project (visually) will be able to increase the intention of the bride or groom-to-be to view your profile. At this point, this can bring a positive impact in which your ...
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How to change / switch my primary location?
If you wish to change/switch your primary location, please contact support@bridestory.com and indicate your current and new address.