Customer support
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Aktivitas terbaru oleh Customer support-
How do I apply for Bridestory Pay through Bridestory Pro?
The "Apply Now" button is available in your homescreen banners. Otherwise, you can tap on Bridestory Pay menu and apply there.
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How do I create a quotation the Bridestory Pro?
Create quotations for your clients using this simple steps : Tap on the Bridestory Pay Menu Tap "Create a New Quotation" button Upload the quotation that you have made, or you can choose "...
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How do I edit a quotation the Bridestory Pro?
To edit a quotation, you can follow the following steps : Tap on the Bridestory Pay Menu Tap on the "Open Quotation" section Tap the quotation you wish to edit Tap "Edit" located on the b...
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How do I delete a quotation the Bridestory Pro?
You can delete a quotation, by following these steps : Tap on the Bridestory Pay Menu Tap on the "Open Quotation" section Tap the quotation you wish to delete Tap "Delete" located on the...
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How to do my "request payout"?
You can withdraw your client's payment anytime by following these steps : Start by going to the "Bridestory Pay" Dashboard Choose "Received Payments" under the "My Quotation" section Click the...
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I have requested payout, but why my fund has not been transfer to my account yet?
We are sorry for the inconvenience.In the mean time, please make sure before requesting for payout, you have completed the following steps : Legal Information needed Bridestory Pay Contract A...
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What if my Bank Account Holder's Name is different from the name in the submitted NPWP?
For security reason, you will need to submit additional document.Please contact our support team via email on support@bridestory.com for further assistance.
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Can I manually process payments on behalf of my clients?
In order to prevent any undesirable things to happened, as a vendor you can't process payments on behalf of your client. To do transaction using Bridestory Pay, you just need to send quotation via ...
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What if my client wants a refund from their purchase?
Refund is subjected to Vendor's refund policy. Bridestory does not assume any liability for payment refund.
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What happens if my client's payment fails?
There are several possibilities why your client's payment fails. It is best to ask your client to send a screenshot of the page, and send it to support@bridestory.com. Our team will assist you furt...