Customer support
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Aktivitas terbaru oleh Customer support-
Bagaimana cara mendapatkan Bridestory Points?
Anda dapat mengumpulkan Bridestory Points dengan membeli produk atau layanan* Bridestory, seperti: A. Paket Langganan Beli paket langganan di Lokasi Utama dan Lokasi Tambahan untuk mendapatkan poin...
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How can I earn Points?
You can earn Bridestory Points by purchasing Bridestory Products & Services* as follows:A. Subscription PlanPurchase a Main City and Additional Cities Subscription with an active subscription, and ...
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What are the methods of payment available?
You can make payments via bank transfer (BCA, Mandiri, BNI) or credit card.
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Can I deposit 50% first, instead of paying in full?
Sorry, we only accept full payment at the moment.
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Why has my bank transfer payment failed to be verified?
Please check your transfer amount, account name, and account number again. Make sure you have followed the instructions thoroughly to prevent any verification issue.
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What should I do if my bank transfer payment is failed to be verified?
You will be notified via email and Bridestory app regarding the issue. Since the purchase has been cancelled, you will need to repurchase the voucher and reconfirm your payment if you’re selecting ...
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How secure is my credit card information?
Hilda uses Veritrans to handle all credit card transactions. Bridestory neither retained nor share any of your credit card information to other parties.
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How do I add my bank account details through the Bridestory Pro?
To add your bank account details, you can follow the following steps : Tap on your "Setting" menu Tap on "Bank Account" Tap on "Add Bank Account" Fill in your bank account details Tap "...
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Can I add multiple bank accounts? How do I do it through the Bridestory Pro?
Yes, you can. To add another bank account: Tap on your "Settings" menu Tap "Bank Account" Tap "Add Bank Account" located on the top of your screen Fill in your bank account details Tap "...
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How do I change my primary bank account through the Bridestory Pro?
You can change your primary bank account.However please make sure, you have added another bank account first.Upon adding another bank account, you can change your primary bank account by following ...