Customer support
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Aktivitas terbaru oleh Customer support-
Can I manually process payments on behalf of my clients?
In order to prevent any undesirable things to happened, as a vendor you can't process payments on behalf of your client. To do transaction using Bridestory Pay, you just need to send quotation via ...
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What if my client wants a refund from their purchase?
Refund is subjected to Vendor's refund policy. Bridestory does not assume any liability for payment refund.
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What happens if my client's payment fails?
There are several possibilities why your client's payment fails. It is best to ask your client to send a screenshot of the page, and send it to support@bridestory.com. Our team will assist you furt...
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How long will Bridestory transfer the funds to my bank account after I request "Payout"?
After completed the Legal Information needed and signed the Bridestory Pay Contract Agreement , our finance team will process it within 1-3 working days. For your reference, please read the followi...
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Where can I find details about my client's transaction history?
To find your transaction history with clients as well as details of each quotation, please go to your Bridestory Pay tab.
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How do I add my bank account details?
To add your bank account is really easy and straightforward. You can follow the steps below: From the "Settings" menu, click the "Bank Accounts" section Click "Add Bank Account" Complete yo...
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How do I edit my bank account details?
You cannot edit your bank account details. However, you can create a new bank account details then delete the one you wish to remove. To prevent any problem during the payout process, please make s...
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How do I add another bank account?
To add another bank account detail, you can follow this steps : Go to Settings Click on "Bank Account" Click "Add Bank Account" and then fill in your bank account details Complete your bank...
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How do I remove my current (primary) bank account details?
To remove your current (or primary) bank account, please follow the following instructions: Go to Settings Click on "Bank Account" Please add another bank account first Switch your primary bank ...
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Can I cancel my submitted payment?
We are regret to inform you that you can not cancel the payment that you have submitted. If you have concern on this matter, kindly please contact your Business Manager or drop a "Hi" on our email:...