Customer support
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Aktivitas terbaru oleh Customer support-
I received a negative review. Can it be removed?
Bridestory embraces reviews as a neutral platform that helps brides and grooms-to-be in grasping a deeper insight of their vendors.Should you receive negative reviews, Bridestory highly recommends ...
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Why my credit card cannot be used for installment?
If your credit card cannot be used, please ensure: 1. Your credit card is included in the list of banks supported by Bridestory 2. Your credit card have sufficient limit 3. Your credit card is stil...
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I've made a payment with 0% installment rate, but I was charged with interest. How do I go about it?
Please ensure that you have sufficient credit card limit before making a payment as interest may incur in the event you go over your credit card limit. When this happen, Bridestory is not responsib...
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Why am I charged in full amount of the payment?
Kindly note that your payment amount will be converted to installments in your billing within 5 - 14 business days. If you have been charged in full amount, then pay according to the amount of your...
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Is it possible to arrange installments without credit card?
Yes, you can opt for Kredivo for installment without credit card.
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What are the valid credit cards acceptable for installment?
Purchases must be made with Visa or MasterCard credit card members issued by more than 10 bank merchants
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Why I only see 27 projects, although I have uploaded more?
Vendors with Free account can only display 27 projects (for more info, please refer to What happens if my credit runs out?).Therefore, we encourage you to upgrade your subscription plan to display ...
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What is the consequence of abusive tagging?
Bridestory strictly prohibits tagging yourself or other vendors in the wedding picture(s) or project(s) that you/they did not participate in. This is a violation of our terms & conditions and is co...
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How do I untag vendor from my projects?
If you already tagged vendor(s) in your existing project, but then you need to edit or remove them (untag), please follow these steps: Go to your profile dashboard and find the “My Projects” tab. ...
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How to tag another vendors in my projects?
If you already have an existing project, go to your profile dashboard and find the “My Projects” tab. Select the “Gear” icon on the project you intend to change and hit the “Edit Project" option. G...